Indian hospitality and tourism industry is one of the largest segments under the services sector. It is a key growth driver and a significant source of foreign exchange earning for the country. India is not only a tourist and business destination but also a prime destination for wellness tourism. The sector is poised for tremendous growth in the coming years so much so that according to an estimate, India will be adding 50% more capacity in hotel rooms during 2015-18.

The sector is faced with multiple issues that need to be handled on an ongoing basis.

Some of the HR challenges:

• Quality of manpower, particularly with diverse cultures of people involved
• Lack of service quality, making it difficult to maintain expected service level
• Teamwork between multi-functional teams
• Retention of employees
• Improved customer service skills
• Employee involvement and autonomy
• Crisis management
• Stress management
• Marketing & promotion
• Regulatory issues

Communication Skills, Selling Skills, Customer Service Skills, Presentation Skills, Negotiation and Persuasion Skills, Problem Solving, Leadership Development Training, Change Management, Outbound Team Building Training.