With Retail sector growing by the day based on the changing lifestyle and aspirations of the people, retail learning is poised to impact the careers of Retail executives at every level. Emergence of organized Retail including e-commerce, has given rise to the need for whole set of business skills and competencies required to efficiently manage the Retailing operations.

MDS conducts multi-tier Retail Training Programs for various levels:

• Retail Sales Training Program for Front line Executives in B2C sector namely, organized Retail and the local trade
• Retail Store Operations Training Program for would-be Store Managers and Senior Retail Executives
• Retail Management Training Program for Senior Retail Executives and budding Retail Managers who would like to gain an overall holistic idea on Retail Management
• E-commerce Training Program for Executives, Team Leads and young Managers covering the gamut of Soft Skills required for running complex e-commerce operations.

MDS conducts Retail Sales Training Program for Retail Sales Executives in the B2C sector who are engaged in:

• Organized Retail stores segment for FMCG, Apparel, Lifestyle, Electronic and other products
• Everyday sales of Consumer Durable or Industrial products and Services (typically in the dealer / reseller market)

Retail Sales Executives el who would like to build a solid foundation and jump-start their sales career should join this program.

Retail Sales Training program conducted by MDS is intensive and enhances the selling skills of Retail Sales Executives immensely. The program works around these invaluable concepts:

• Module 1: Communication skills training is given to the participants. It acts as a primer
• Module 2: Covers the sales process of converting a prospect into sale, step by step in details
• Module 3: Customer Service training – pre and post sales

Duration of Program: 3 days

Detailed program outline will be provided after discussions depending on the target group

Pedagogy: Highly interactive hands-on workshop with several presentations, story lines, practice sessions, exercises, role plays and videos.

This course is a major empowerment tool for young boys and girls aspiring to make a career in Retail. In course of time, many of them move up the hierarchy to become Senior Retail Executives.

For Sales related programs, please visit the page on Sales Training.

MDS conducts Retail Store Operations Training Program for would-be Store Managers and senior Retail Executives to build an understanding of Retail Store Management and to look at all aspects of this challenging job including the financial parameters.

The Retail Store Operations Training Program is based on the following key areas:

• Communication and Customer handling
• The Retail Sales Process
• Store Manpower Management
• Merchandising Planning
• Store Financial Parameters
• Store Information Systems and SCM
• Store Retail Strategy
• Retail Promotion
• Customer Service and satisfaction

Duration of Program: 2 days

*The program outline is tentative. Actual program may vary depending on the target audience

The program offers intensive learning and candidates desiring to jump-start their Retail career with thorough knowledge of Store Management will find it very useful to attend.

MDS conducts Retail Management Training Program that exposes participants to the decision making areas in managing Retail operations. It is interactive and supported by extensive references from the world of Retail, great insights on best practices of giant Retailers including global organizations, presentations, case references and video films. Add to this, the Trainer’s own experience that makes a significant value addition to the program.

Who Should Attend

As a Senior Retail Executive or as a budding Retail Manager if you aspire to make a difference in how to manage the overall Retail business and make it grow, then this is the program you should attend. This workshop will not only increase your knowledge and understanding of Retailing in the 21st century, you will also know how great Retailers operate in India and elsewhere.

Our Retail Management Training Program is conducted by the MDP mode and focuses on the following key areas:

• Retail Sales for Maximizing Profit
• Operating Concepts in Retail
• Retail Performance Metrics and Analysis
• Talent Management and Leadership
• Customer Service Excellence in Retail

Duration of Program: 2-3 days

This is an indicative footprint only. Detailed course outline will be provided depending on the target group

*A full curriculum is offered by us on Retail Management at premier B-Schools. What is on offer is only a capsule.

Please let us know your needs and we will suggest the appropriate Retail Training program for your target group.

E-commerce is a virtual store with real life B2B or B2C transactions. Skill sets necessary for e-commerce extend much beyond the technology aspects to include soft skills that enable employees to bridge the customer gap. MDS conducts soft skills training for the e-commerce sector. The virtual store depends heavily on efficient backend operations supported by IT, sourcing, fulfilment, logistics and customer service in tandem with effective Marketing skills, and soft skills is the mantra that binds all of them to provide a seamless performance.

Who Should Attend

E-commerce Executives, Team Leads and budding Managers can attend the program. The workshop is aimed at enhancing the overall understanding of the cross-functional elements and behavioural forces that drive the operations.

Our E-commerce Training program is conducted in the MDP mode and focuses on the following key areas:

• Digital economy and e-commerce business models
• B2C and B2B Online Marketing and Selling
• CRM in the e-commerce segment
• Supply Chain Management and Collaborative Commerce
• Effective Communication and Interpersonal Skills
• Customer Service Skills
• Leadership
• Ethical and social issues in e-commerce

Duration of program: 2 days

*The program outline is tentative. Actual program may vary depending on the target audience

The program offers intensive learning and candidates desiring to fast-track their e-commerce career will find it very useful to attend.