The panorama of Indian healthcare is changing rapidly with opportunities galore and the sector being hailed as a sunrise industry. While the industry has been underserved for many years, it is now looking towards a total transformation propelled towards growth and progress as a result of modern medical technology, privatization and better healthcare delivery models. In the coming years, increasing consumer awareness and demand for better care will redefine the sector.

As per common perception, customer satisfaction of the existing healthcare system has great scope for improvement. New generation organizations in the sector have recognized this perception and are successfully trying to align themselves with the customer expectations. Apart from problems of infrastructure, it comes out clearly that much of the healthcare challenges in the country are linked to human resource issues, such as:

• Largely dependent on technical training with overall inadequacy of soft skills and behavioral competencies at various levels
• Perception barrier between patient and provider, along with service issues, transparency issues
• Managerial approach lacking for robust handling of the system
• Accountability and Performance Management issues

Communication Skills, Customer Service Skills, Assertiveness Skills, Conflict Resolution, Negotiation and Persuasion Skills, Problem Solving Skills, Leadership Training, Presentation Skills, Change Management, Outbound Team Building Training.