Sun Sun Sun

Soft Skills Training for Banking, Financial Services & Insurance Industry (BFSI)




The progress and quality of Banking, Financial services and Insurance sectors has been a key factor in driving the pace and diversity of the real economy of India. The aftermath of 2008 meltdown was a test of resilience, with the BFSI sector in India providing by itself a certain amount of cushioning in dealing with the financial crisis. Various sub-sectors of the BFSI sector have since been on the rise. The growth trajectory of the Indian economy projected in the coming years, coupled with increasing foreign direct and institutional investments and rising per capita income present unlimited opportunities for the BFSI sector in the near future.

Some of the industry challenges
  • The gap between customer expectations and delivery
  • Breakneck speed of changes in keeping with the present day demand of services
  • Customer service skills
  • Consultative selling
  • Recruiting people for tomorrow, not for today
  • Overall people Management
List of recommended training programs for Banking, Financial Services and Insurance (BFSI) Sector:

Communication skills, customer service training, conflict resolution, sales training, interpersonal skills, negotiation and persuasion skills, change management training, leadership development training, Officer’s Training, Coaching & Mentoring, Outbound team building training.

Management Development Services. All rights reserved
Centre for Marketing & Management Development