As an Executive Training company, MDS conducts Soft Skills and Behavioural Training Programs based on the needs of organizations in various industry segments.
It is well known that Soft Skills play vital role for professional success and can be extremely helpful in several situations. What if some employees have great technical knowledge and yet are falling behind on the people skills? For them our soft skills training program would lead to Empowerment. Again, several others would need soft skills training as part of Continuous Learning to sharpen their skills for higher challenges.
MDS conducts the following Communication Skills Training programs targeted towards different tiers of employees:
• Communication Skills Training Program for Executives from all disciplines of business
• Advanced Communication Skills Training (a higher level program) for Managers / Senior Executives
Effective Communication Skill is arguably the most important resource of an organization that can take it up to great heights. MDS identifies the communication challenges of organizations and conducts interventions to overcome them.
Whether it is between individuals, teams or even between companies, communication skills stands out as the most vital element to influence the success of their relationship. Developing effective communication is at the centre of employee trust and forms the basis of faith of the company’s customers.
We know how critical it is for teams to exchange ideas and information to reach company goals and how often a crisis or mis-understanding in an organization is traced back to a gap in communication. In many organizations it is observed that people are technically savvy, yet they tend to fall behind on their quality of communication skills.
Communication Skills Training Programs conducted by MDS provide following advantages to the companies:
• Improved efficiency of communication, spoken/ written/ behavioura
• Enhanced workplace productivity and employee retention
• Better interpersonal and business relationships
All of us know that presentations play important role in present day corporate life. An Executive has to willy-nilly make presentations either to his team or to someone else on behalf of his team. In fact Executives from all functions today have to make presentations. The question is how comfortable is it for someone to make a presentation, is it stressful bordering to disaster or just about ok with a yearning to do better? We have the answer to these situations and can help you get better at whatever you present
MDS offers multi-level Presentation Skills Training programs depending on the preparedness of the target groups. We have the following programs
• Presentation Skills Training Program for Executives is an intensive workshop providing participants with all practical tools to prepare, structure and deliver persuasive presentations
• Advanced Level Presentation Skills Training Program for Managers and Senior Executives significantly improves the existing skills of participants with higher level presentation techniques and grooms them to become powerful public speakers
These programs take participants through the art and science of presentation and public speaking. We all know, being a good presenter is an empowerment to many people across the industry.
For details please visit our page on Presentation Skills Training Programs
MDS conducts Assertiveness Skills Training Program as part of its series of Communications Training Workshops.
Effective communication is a critical skill that influences your professional success and even the stability of your family life. What is effective communication without assertiveness? Assertive communication is often confused with aggressive communication. In reality they are quite different.
What is assertive communication? Assertive communication requires you to be forthright about your needs and wants, while considering the rights, needs and wants of others. On the other hand, aggressive communication is based only on winning and requires that you do what is in your own best interest without regard to the rights, needs and feelings of others. Assertiveness means standing up for your personal rights, expressing thoughts, feelings and beliefs in direct, honest and appropriate ways. Assertiveness is about a balanced response.
Do you want to be more assertive and get what you want in different aspects of your life, gain confidence and greater self-esteem or be non-assertive and seen as an inefficient communicator? The choice is not hard to make.
Assertiveness Skills Training Program conducted by MDS will help you to learn powerful tools for improving your assertive communication skills, maintain positive influence on others and deal with conflict resolution.
If you want more out of life by developing assertiveness and achieving a healthy balance personally and professionally, then join our assertive communication training program.
Some of the key topics to be covered in the program:
Duration: 1-2 days depending on the target group
*The list of topics given is tentative. Complete outline will be provided based on the target group.
As a Sales Training Company MDS conducts powerful multi-tier Sales Training Programs for different levels:
• Sales Training Program for Frontline Executives: workshop covers sales process, selling skills and customer handling skills. Sales people who are on the go and looking forward to help their customers and in the process create real value should attend the programs.
• Advanced Sales Training Program: the workshop is for Senior Sales Executives with experience, who would like to further sharpen their selling skills and accelerate their career
• Sales Managers Training Program for the First time Managers: A high performing sales team always needs effective monitoring. The workshop is essentially on managing sales and the sales people.
• Channel Management Training Program for Sales Executives whose brand moves to the market through channel partners i.e. distributors, dealers and retailers. This workshop is about managing the Channel Partners
• Channel Partner Training Program: Workshop is for Channel owners and also for grooming their Sales personnel.
Several programs suiting your needs are available. For details please visit the page on Sales Training.
The Leadership paradigm has changed over the years. Organisational success today depends upon the performance of its leaders, not for directing the subordinates but for influencing and inspiring team members on reaching their goals. It is well known that individual’s performance as a Leader has profound effect on the organisation at every level. Accordingly our Leadership Programs are designed and targeted towards various levels in an organisation
MDS conducts some of the most powerful Leadership Development Training Programs for different levels in the organizational hierarchy:
• Leadership Development Training Program for Front Line Managers / Team Leads:
Leadership in an organization is not quite at the apex only. In practice, foremost organizations portray leadership at all levels and encourage their employees to play leadership roles in their respective spaces, i.e. to act with the spirit of a leader. This program immerses participants into the institution of Leadership and inspires them to embrace their roles as aspiring Leaders.
• Leadership Development Training Program for the Senior/ Middle Managers:
Program is meant for high calibre Managers and Senior Executives. It focuses on important concepts of Leadership & Strategy, and prepares participants to sharpen their innate leadership skills to deliver a vastly more effective style of leadership.
For details please visit the page on Leadership Development Training Programs
MDS conducts Supervisory Training Program that helps participants to successfully cross the transition from being a team member to a team leader, which in many cases mean assuming leadership role over the peers.
Responsibility of a supervisor virtually rests on issues revolving around people and processes. As a supervisor, the accountability shifts from self to that of the team performance. The Supervisory Training program conducted by MDS develops the performance management skills of both experienced and new supervisors and builds capacity for further growth.
The training workshop is suitable for people from the manufacturing industry segment and even from other sectors. The workshop introduces key concepts and skills in:
The Supervisory Training program conducted by MDS is deemed to be highly effective and supervisors can learn to efficiently interact with the team members and align their interests with that of the organization to create a productive environment.
For details please visit our page on Supervisory Training Program
MDS conducts Executive-induction Training program for engineers and non-engineers who join the organization in the executive rank or as trainees to be confirmed in the executive cadre. Executive-induction training program is the first step in the company’s on-boarding process. Each new joiner holds immense potential that the organization can benefits from, in course of time. This is good reason why they need to be taken through an appropriate on-boarding process.
Orientation programs such as these help the new executives to be familiar about the company, its people and culture. Company policies, standards, company’s expectations are explained and overall guidance provided on their job roles so that the new joiners can perform the job in a comfortable, efficient and effective manner. Yet the new Executives need to know more than just these basics for a strong beginning.
MDS considers induction programs as important and provides curriculum that is comprehensive to help the participants lead a robust career right from the start. MDS is a votary of induction programs that include:
MDS calls it the awakening workshop. A good start always helps the joiners who will later become Managers and leaders in the organization. The program is run by MDS Faculty along with support from the company’s internal faculty.
During the orientation, employees are assessed simultaneously and the feedback given to them. This also helps the management to identify the strength and opportunity areas of each recruit.
At the end of the program, employees learn what is wanted out of them, how things are done in the organization, the level at which they have to operate and also get an overview of the business principles. On the whole, the Executive-induction training program conducted by MDS acts as a platform for great learning and overall motivation.
For more details, please visit the page on Executive-induction Training Program.
MDS conducts Negotiation and Persuasion Skills Training Program that ensures you are always mentally prepared for negotiations.
Negotiation skills are part of our professional life. Many times business and personal success depend on how well you negotiate. As a Leader, as Manager or entrepreneur you have to negotiate frequently in different situations where the outcomes have significant effect on business issues, individual performances and even the organizational culture.. You may have to negotiate with a variety of people around you such as your colleagues, partners, customers, contractors, vendors, unions, government and even with your peer group. It is only logical to be mentally prepared to negotiate.
On the other hand, Persuasion skills provide the ability that everyone needs to have whether one is in a leadership position or not. Persuasion requires you to communicate and change the behaviour of others. Whether for professional or personal reasons, persuasion helps you to accomplish seemingly difficult objectives of getting acceptance from others. Persuasion skills help you in negotiating with others. With excellent persuasion skills you might even be able to accomplish your objectives without any negotiation.
The Negotiation and Persuasion Skills Training Program conducted by MDS will take you through the negotiation process, the tools and techniques of negotiation and persuasion that will help you in building skills to:
Some of the key topics to be covered in the Negotiation and Persuasion Skills Program:
Duration: 1-2 days depending on the target group
The list of topics given is tentative. Complete outline will be provided once we have details about the target group.
MDS conducts Problem Solving and Decision Making Skills Training Program for Managers and Leaders. Successful organizations consider Problem Solving and Decision Making as important skills that enhance business operations. Decision making is critical for management and leadership, and often involves problem solving. The program introduces variety of creative problem solving and decision making tools & techniques that include adopting different methodologies, diverse thinking styles and creative processes. It is a highly interactive program with numerous activities and exercises built in, where participants get to practice the different tools and techniques. The workshop aims to refine the decision making skills of participants through an analytical framework of problem solving, thus bringing value to their teams, organizations and customers.
Learning outcome from Problem Solving and Decision Making Skills Training conducted by MDS
Who Should Attend
Some of the Key topics to be covered in the Problem Solving and Decision Making Skills Training
Duration: 2 days
The list of topics given is tentative. Complete outline will be provided once we have details of the target group.
MDS conducts Interpersonal Skills Training Program that helps to build bridges between individuals in the workplace and forms the basis of business relationships. In the present-day complex world there is a realization that foundation for solving business issues rests on positive relationships and the ability to influence others. Today more than ever, the success of organization depends upon the combined synergy of people, face to face and over the electronic media.
Participants will learn to overcome workplace obstacles by applying interpersonal skills to make their way towards positive results that in turn will translate in achieving the organisational goals and also bring in career success.
The workshop is designed to enhance personal effectiveness, understand and make the best use of human potential at all levels, whether internal colleagues or external stakeholders such as clients, suppliers and various agencies that are linked to business. The program in a way changes the perception of how relationships can be nurtured and leveraged for creating a better, productive workplace
Learning outcomes of the Interpersonal Skills Program conducted by MDS:
Who should attend
Some of the key topics to be covered in the Interpersonal skills program:
Duration: 1-2 days depending on the target group
The list of topics given is tentative. Complete outline will be provided once we have details about the target group.
MDS conducts Conflict Resolution Skills Training that will help you in dealing with difficult, emotional conflict situations in a more rational and professional manner. Conflict resolution is an important part of the conflict management process.
Conflict is inevitable at work and other arenas since people have differing needs, views and expectations. The question is how well do you handle conflict situations? Are you too pushy or too passive? A Manager who is rational resolves conflicts confidently and professionally. Conflicts also need to be resolved quickly. If people get stuck into conflict situations for long periods, it can lead to several damages to both employees and clients.
The fact that conflict exists is not necessarily a bad thing as long as it is resolved effectively. Resolving a conflict through mutual acceptance can lead to personal and professional growth. On the other hand, a conflict is constructive if it is task oriented and not a personal one. It focuses on execution of the task without losing objectivity for organizational betterment. Conflict resolution involves recognizing and managing a particular conflict, and forms important part of building emotional intelligence and cultivating relationships.
Conflict Resolution Skills Training Program conducted by MDS provides Executives with techniques to resolve workplace conflicts and build a framework of common understanding.
Learning Outcomes of the Conflict Resolution Skills Training program:
Organizational Benefits from the program
Some of the key topics to be covered in the Conflict Resolution Skills Training Program
Duration: 1-2 days depending on the target group
The list of topics given is tentative. Complete outline will be provided once we have details about the target group.
MDS conducts Change Management Training Program for Senior Executives of organizations. The program effectively changes their mindset to create Change Agents who drive change successfully in their organizations. The workshop can be conducted standalone or as part of a Management Development Program.
In today’s business environment change is the only constant. More the turbulence around us, greater is the need for change. Sometimes change is for the better and at other times change can be disruptive. In any case change is inevitable. Organizations have to face change for sheer survival, yet people resist change universally.
Change is virtually all pervasive and affects different layers in business. Change involves:
- The organization
- The people
- The processes
In the Change Management Training Workshop conducted by MDS, the complexities of change are discussed along with the different elements of change and factors such as human resistance, lack of planning that create the roadblocks to a smooth transition. Many a times, new technology could be the cause for change or it could be job profile change, or even a merger. The workshop guides participants into a roadmap of how change can be achieved in a structured manner.
The participants of the workshop become the Change Leaders who learn to embrace the idea of change and share their understanding and motivation with other employees so that they accept change as an opportunity and gateway into the future.
For details please visit the page on Change Management Training Program.
Team building programs are organized to make work groups more productive and build greater synergy among the team members.
Outbound Team Building Training Programs strengthen this concept with the help of outdoor activities and games, each activity symbolizing several important skill sets. This is the reason why outbound programs are much more effective than indoor workshops.
MDS conducts Outbound Team Building Training Programs that are high energy experiential programs targeted to enhance individual and team performance. Skill improvement takes place in several areas of teamwork that leads to enormous personal and group development. In fact, after attending these one in a lifetime programs, individuals and groups re-discover themselves.
One may question why the rugged Outbound program is shown under the Soft Skills Training category. It is because the outbound training program helps develop the same soft skill sets in an experiential manner.
For details please visit the page on Outbound Training Program
Have you ever wondered why customer service never showed up as a differentiator for your company in the marketplace or helped you gain a competitive advantage?
Customer Service is what you deliver to get customer satisfaction. Excellence in customer service is the real differentiator that creates a strong reputation in today’s marketplace.
MDS conducts Customer Service Training Program that will coaches people to adopt a successful customer service approach.
The program is an eye opener and game changer for many. It covers important topics and helps participants to:
Customer Service Training Program conducted by MDS illustrates examples of world class customer service and simulates real life situations of customer complaints. Participants learn the ropes of exceptional customer service that can help them project a customer friendly image.
Have you ever thought if your organization is a truly customer centric organization? If customer service is the determinant, then customer centricity goes beyond providing excellent customer service or just keeping customers satisfied. So much so that, initiatives you carry out with your customers will not reach their full potential till you undertake them within the context of a truly customer centric organization.
MDS conducts Customer Centricity Training program that will help you to understand the concept of customer centricity and facilitate your development to become more customer-centric. You will learn about the customer centric approach that requires organisations to reorient their entire operating model around the customer. This may even necessitate making dramatic internal organisation changes by way of optimizing and aligning organizational resources, processes and structures to effectively meet the needs of the customer and build mutually beneficial relationships.
It starts with placing customers at the core of everything that you do. The basic tenet here is you start with customers and not products. Companies by and large claim to accept that customer is at the core of a successful business, yet in practice many are far away from adorning the truly “customer-centric” mantle. Attending this workshop will help you think differently, realize how to leverage resources and step up the customer centricity of your organization.
Who should attend
Business Leaders, Senior Managers, Sales Managers, Customer Service Heads
Learning outcome of the Customer Centricity Training Program conducted by MDS:
Duration: 1-2 days depending on the target group
*Workshop outline will be provided once we have knowledge about the organization along with details about the target group.
MDS offers Soft Skills Training Programs for Small & Medium Enterprises (SMEs) targeted towards their Owners and Executives. These developmental programs can be customized as per level and needs.
=> Training programs on Sales, Communication, Managerial Effectiveness, Leadership, Customer Service, Channel Management are of particular relevance to this segment.
Workshops can be held on standalone basis or on a Cluster basis. Do contact us with your requirements.
★ This is a partial list only ★
Please contact us for programs to suit your requirements
